Refund policy

After 15 days, all sales are final.

Spotkick will replace any broken or damaged parts due to a manufacturer defect, free of charge, for up to 6 months.  Customer pays for shipping charges only.

To be eligible for a return or an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

Orders/Items can be returned for exchanges only within 15 days of purchase. If a return or exchange is made, the customer is responsible for both the return shipping of the original product and shipping charges for the new product to be shipped. If you received free shipping as part of a promotion, you will still be responsible for the cost of the outbound and inbound shipping and those costs will be deducted from any refund due. If a product is defective, we must be made aware of the defect within 72 hours of receiving the order. In the event of a defect, an even exchange will be provided at no charge and must be exchanged in its original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).  These include:

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error-
-Any item that is returned more than 15 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us here

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email here before shipping anything to us.  Once confirmed that you should return your item to us, our shipping address is: 

300 Michael Drive
Syosset, NY 11791

Shipping

To return your product, send us an email to contact@spotkickgame.com.  Once confirmed that you should return your item to us, our shipping address is: 

300 Michael Drive
Syosset, NY 11791

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Caring for you purchase

Proper Use of Product

The Spotkick Goal was constructed to withstand repeated strikes from the Spotkick ball or a standard soccer ball.  Do not sit or stand on the goal as you could damage the product or injure yourself. 

Spotkick Goal and Water Damage

The Spotkick Goal is a premium wood product and should be treated properly.  While we have provided protection to the goal to resist water damage, this product should not be left out overnight or in the rain.  Water damage will void your ability to receive a refund regardless of how many days have passed since you purchased this product.  To prevent scratches or damages we recommend keeping it covered by purchasing our carrying case. 

Damaged Packages

Occasionally packages are damaged in transit and must be replaced. We must be notified of a damaged package within 72 hours of receiving the package. We will handle the pickup of the damaged package and ship a replacement product. Damaged product must be returned in the original packaging.

Spotkick Soccer Ball Replacement

The Spotkick Soccer Ball is guaranteed for 15 days after date of purchase. Please be aware that this ball is a lightweight soccer ball specifically made for enhanced game play with the Spotkick Goal.  It is not an official soccer ball and should only be used for light play and only pumped up to a pressure of 4-6 pounds.  Be careful not to overinflate as it may result in damage to the ball and this will void your right to a refund or replacement. 

If you have an issue with your order please contact us here.